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Já em casa, mas ainda cuidando de detalhes que fazem diferença. Isso é overdelivery: surpreender, encantar e gerar valor além do que foi combinado. No neuromarketing, esse ‘a mais’ ativa emoções, cria confiança e fortalece a relação com o cliente. É por isso que ele manda — porque conecta. #overdelivery #Neuromarketing #2marias
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O OVERDELIVERY é o que encanta o seu cliente. É entregar mais do que o combinado. É entregar muito mais do que ele espera, do que ele pagou por. Você tem agido dessa forma com seus clientes?
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