Mute
Letiere Ernest
Cheguei no quiosque, fiz uma pergunta simples e a resposta foi ‘sou só promotora, não posso te ajudar’. Saí e não voltei mais. Mas o que me fez gravar isso foi pensar: quantas vezes essa mesma cena acontece em qualquer atendimento — loja, telefone, WhatsApp? A pessoa não sabe, mas responde como se soubesse. Ou joga a pergunta pra outro setor e o cliente simplesmente… desaparece. Cliente insatisfeito reclama. Cliente perdido não fala nada. #storytelling #vendas
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