Mute
daricakee
Elogio massageia o ego, mas é o feedback sincero e construtivo que faz a gente evoluir de verdade. Outro dia recebemos uma mensagem de um cliente avisando que o nosso bolo gelado não estava tão molhadinho quanto ele já estava acostumado. A gente poderia ter entrado na defensiva, mas a postura por aqui é outra: fui pra bancada, analisei o processo com a equipe e vi que ele tinha total razão. Tinha margem pra melhorar sim! Ajustamos o processo na mesma hora. A gente não é perfeito e nem busca um...
Follow
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