Mute
Brian Parsley Speaker
How you handle a customer challenge will impact your bottom line more than any other situation. It’s incredibly important to understand that your policy doesn’t trump doing the right thing, ever. It’s a shame to lose a 15 year plus customer over something so simple.#principles#customerservice#badcustomerservice#petsmart#service@Purina Pro Plan @Purina Deutschland @Purina Animal Nutrition @PetSmart Canada @PetSmart
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