Mute
Andréia Ferrer
Todo empresário quer atender bem. Mas atender bem não significa abrir exceção para tudo. Toda decisão gera um impacto na operação: horário da equipe, fechamento do caixa, organização interna e até custos, como horas extras. É por isso que empresas bem geridas criam processos e limites claros. Não para dificultar a vida do cliente, mas para conseguir entregar uma boa experiência de forma consistente para todos. O desafio da gestão é encontrar esse equilíbrio: cuidar do cliente sem compromet...
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