Mute
Andréia Ferrer
Em uma empresa, comunicação ambígua também é falha de processo. Seja na exposição de um preço, em uma promoção, em uma proposta comercial ou na apresentação de um serviço, o cliente precisa entender com clareza o que esta sendo oferecido, por qual valor e em quais condições. Nesse caso, bastava uma palavra: "UNIDADE". Quando uma informação permite duas interpretações, você cria uma expectativa no cliente que depois sua equipe de atendimento tera que desfazer. E o que parecia um detalhe de comun...
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