Mute
Andréia Ferrer
Um bom atendimento ao cliente não acontece apenas porque sua equipe decorou um script de vendas. O script orienta. Mas quem está na linha de frente precisa saber ler o comportamento do cliente: perceber se ele quer ajuda ou espaço, entender o que busca, observar seus sinais e identificar o momento certo de abordar, acolher e conduzir o atendimento. Além disso, a equipe precisa conhecer o propósito, o posicionamento e o padrão de experiência da empresa. Só assim consegue vestir a camisa e tr...
Follow
0
0
0
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